Being customer-centric in your business website is crucial for several reasons. First and foremost, it helps your business to build and maintain strong relationships with its customers. By prioritizing the needs and preferences of your customers, you can create a positive experience for them, leading to increased customer loyalty and retention. Additionally, a customer-centric approach can help you to better understand your customers and their behaviors, allowing for targeted marketing and personalized offerings. Finally, a customer-centric website can help your business to stay competitive in your industry by keeping up with evolving customer expectations and preferences. Overall, being customer-centric in your business website is essential for building a successful and sustainable business that prioritizes the needs and satisfaction of your customers.